Privacy Policy

Last updated: October 17, 2025

What Information We Collect

Look, we're not interested in collecting stuff we don't need. Here's what we typically gather:

• Your name and contact details when you get in touch - email, phone number, that kind of thing
• Project details you share with us during consultations
• Site visit information and property addresses if you're working with us on a design
• Payment and billing info when we're handling contracts
• Basic website analytics - just to see what pages people actually look at

How We Use Your Info

Pretty straightforward - we use what you give us to:

• Respond to your inquiries and keep communication flowing
• Develop designs and documentation for your projects
• Process contracts and handle billing
• Send project updates and occasionally share news about our work
• Comply with building codes and regulatory requirements

Who We Share It With

We don't sell your data - that's not our business. But sometimes we need to share info with:

• Engineers, consultants, and contractors working on your project
• Municipal authorities when submitting permits
• Our accountants and legal advisors when necessary
• Cloud service providers who help us store project files securely

Everyone we work with is bound by confidentiality agreements and professional standards.

Your Rights

Under Canadian privacy laws, you've got rights. You can:

• Ask to see what personal info we've got on file
• Request corrections if something's wrong
• Ask us to delete your data (unless we need it for legal or contractual reasons)
• Withdraw consent for marketing emails anytime
• File a complaint with the Privacy Commissioner if you think we've messed up

How We Protect Your Data

We take reasonable precautions - encrypted connections, secure servers, password-protected systems. Our team's trained on privacy practices, and we limit access to info on a need-to-know basis. That said, no system's 100% bulletproof, but we're doing our best to keep things secure.

Cookies and Website Tracking

Our website uses basic cookies - mostly to remember your preferences and understand how people use the site. We use analytics tools to see what content's helpful and what needs work. You can disable cookies in your browser if you're not into that.

Data Retention

We keep project files and client info for about seven years after project completion - that's standard practice for architectural liability and warranty purposes. Marketing contact lists get cleaned up regularly, and we'll remove you if you ask.

Changes to This Policy

We might update this policy from time to time - usually when laws change or we adjust how we operate. We'll post any significant changes here and update the date at the top.

Questions?

If you've got questions about how we handle your information, or you want to exercise any of your rights, just get in touch. We're pretty responsive.

Email: info@faylarethforgequint.info

Phone: (604) 555-0187

Mail: 425 West Hastings Street, Suite 810, Vancouver, BC V6B 1L5